OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Where is pick up location?

Pick Up Address: 10 Fishery Port Rd, Singapore 619732 Only Monday - Saturday between 12pm-4pm for self collection Please inbox us your name, contact and pick up date and time, our team need to issue invoice and prepare your items one day in advance 🙂

How can I return an item ?

For Online Purchase via 'Online Payment'
We accept exchange or return within 3 days from the date you received the order.

How long can I keep in freezer for frozen food?

All frozen Product are recommended to consume within 2 weeks of purchase. This is because household refrigerator are unable to lock the freshness of the frozen product for long period of time.

How long would I receive order?

All items ordered will be delivered in 1-2 working days.
We are using 1st come 1st serve basic. If all delivery slots are full on the next day, we will arrange deliver one day after the earliest slot.

How will my order be packaged?

All products will be packed in ice for maximum freshness and packed in Styrofoam box.

Who will contact the customer prior to delivery ?

Delivery notice will be send to your whatsapp one day before delivery.

What happens if I am not at home ? Will there be a redelivery/extra chargers?

Due to the nature of the product, we will put it on your doorstep if you are not at home. All our products will be packed with Styrofoam, it can be refrigerated about 1 hour, please store it in refrigerator as soon as possible.

Will you restock items indicated as “out of stock ?”

Yes, please inbox us or contact us to ask about stock availability.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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